Updated: April 20, 2026

This document describes how Oak Terrace Senior Living (“we,” “us,” or “our”) collects, uses, and protects your personal information, as well as the terms and conditions governing your use of our website and services. By using our website, you agree to the practices described herein. If you do not agree, please do not use our website or provide personal information.

Privacy Policy

1. Information We Collect

We collect personal information you voluntarily provide, including your name, contact details, health-related service needs, and communication preferences. We may also collect technical data such as browser type, IP address, and device information through cookies and similar technologies.

2. How We Use Your Information

Your information is used to:

  • Coordinate and deliver care services
  • Respond to inquiries
  • Send appointment reminders or service updates
  • Improve our services and website
  • Comply with legal obligations

3. Sharing of Information

We do not sell or rent your information. It may be shared with:

  • Authorized employees and contractors
  • Service providers for operational support
  • Regulatory or legal bodies if required by law

Mobile Opt-In, SMS consent, and phone numbers collected for SMS communication purposes will not be shared with third parties and affiliates for marketing purposes.

4. Cookies and Web Tracking

We use encryption and security protocols to protect your data. Access is restricted to authorized personnel only.

5. Data Security

We use encryption and security protocols to protect your data. Access is restricted to authorized personnel only.

6. Website Use Terms

By using our website, you agree not to engage in unlawful or harmful activities. You may not copy, distribute, or exploit any content without written permission from Oak Terrace Senior Living.

7. Links to Third-Party Sites

Our website may contain links to external sites. We are not responsible for the content or privacy practices of those sites. Review their policies before use.

8. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from minors.

9. Opt-Out and Your Rights

You may:

  • Request access or updates to your information
  • Opt out of communications
  • Request data deletion (subject to legal requirements)

Terms of Service for SMS Communications

SMS Terms & Conditions

1. SMS Consent Communications:

The information Phone Numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2. Types of SMS Communications:

If you have consented to receive text messages from Oak Terrace Senior Living, you may receive messages related to the following:

  • Appointment scheduling and reminders
  • Service updates or billing notifications

3. Message Frequency:

Message frequency may vary depending on the type of communication.

4. Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5. Opt-in Method:

You may opt in to receive SMS messages from Oak Terrace Senior Living in the following ways:

By submitting an online form

Changes to this Document

We may revise this policy and terms of service periodically. Changes will be posted with a new effective date.